We are seeking casework assistants – one full-time and one part-time – to work in the busy joint constituency office of Angus MacDonald MP and Andrew Baxter MSP.
Job description
Salary: £29,335 – £36,012 per annum (pro-rate where appropriate)
Full-time caseworker: 37 hours per week
Part-time caseworker: 15 hours per week
Location: Fort William
Responsibilities
- Supporting with keeping casework up to date and responding to public enquiries.
- Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
- Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
- Advocating on constituent’s behalf with relevant bodies to resolve matters.
- Reviewing constituent records and documentation in line with casework GDPR requirements.
- Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
Requirements
- Have excellent organisational skills while being flexible in prioritising workloads during busy times.
- Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
- Be patient and sensitive while remaining objective and open minded.
- Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
- Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
- Have a natural interest in helping people with a curiosity to probe for further information where required.
How to Apply:
For any questions about the role, please contact: Andrew.Baxter.msp@parliament.scot
To apply, forward your CV along with a supporting statement as a single document to Andrew.Baxter.msp@parliament.scot
Your supporting statement should outline how you meet the requirements detailed above for this role. Applications that do not include a supporting statement may not be considered.
Closing Date: Friday 3rd July 2026 at 11:59pm
Interviews are expected to be held week commencing 6 July.